EXO ARNVIND is looking for a Customer Support Lead, for our customer, an Innovative Global Information Services & Credit Bureau Company

Are you passionate about leading and developing a Customer Support Team, then you are the one we are looking for!

Our customer is a global company with 20.000 employees worldwide so they can offer international career opportunities and you will work daily with colleagues all over the world.

As Customer Support Lead you will report to the Nordic Customer Service Manager and be responsible manager for a team of 9 employees in the Norwegian Customer Center, where you will have big influence in both your job and the team.

The Customer Center handles calls from end-users, business customers and assists internal sales, and you will lead, support, and set the direction for the team.

Tasks:
• Have the daily responsibility for the Customer Center team and make the department fly and function in everyday life
• Responsible for prioritizing tasks for the department to achieve their goals
• Have a continuous interest in simplifying processes that streamline the department's routines and processes, and including assisting with suggestions / ideas.
• Contribute to projects and processes associated with the daily operation of the customer service center
• Attend internal and external customer meetings as needed.
• Assist in internal training of employees
• Prepare and conduct presentations

About you

You have experience in management of a Customer Support Center, development of processes and how to create an effectful Customer Support department.

You thrive with responsibility, a skilled people manager, and you have strong social and communicative competences.

If the above descriptions could be you – then please apply here at APPLY POSITION

We look forward to hearing from you.

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You can easily get a secure link here: EXO Referral that you can use to make referrals on all our open positions.

If you submit a new candidate for us, and your candidate gets the job – you will receive a hiring bonus of 700 EUROs and get free job consultancy when you need it!

If you want to commit to regularly finding exciting candidates for us, in your area of expertise and of course make even more money – you can apply to be an EXO Partner here: Apply EXO Partner

We look forward to working with you!